TNTs Wanted
Over the past twenty years, TNTs® (Tiny Noticeable Things®) have had a profound effect at conferences I’ve spoken at around the world.
To bring TNTs to life during my presentations and to help highlight the profound effects they can have, I am always on the lookout for real-life TNT experiences that I can share with audiences.
As a reminder, TNTs are all the little, unexpected things that we do for others that show them just how much we care. They may be tiny and cost next to nothing but they are highly explosive – and they create the biggest, longest lasting pictures in people’s minds. They are all the little things that we don’t need to do, but when we do do them, they can have a seismic impact and make a very big difference.
They are the difference between a four and a five star customer experience, the difference between a manager and a leader, and they are the difference between a great place to work and a not so great place. For example, a handwritten note to say thank you, or perhaps a manager rustling up a surprise breakfast for their team.
If you have a TNT story about an individual or a company going that extra mile and really making someone’s day, or maybe a heart-warming example of a customer having their socks blown off, and are happy for me to share it in one of my talks or workshops, I would love to hear from you!
If used, I will of course give you a mention and credit you with the story (unless you would prefer to remain anonymous), and I’d be delighted to send you a signed free copy of my TNTs book.
Thank you.
Adrian
